Cave Spring wine orders will be shipped either via courier or Canada Post, depending on the delivery zone we are shipping to.
You will receive an email with your shipping confirmation (and tracking number when applicable) when you order is placed.
Current Ontario Alcohol legislation dictates that someone 19 years of age or older must sign for any
purchase including wine. You may be asked to provide Photo ID to confirm your age when your wine is
Canada Post parcels will be delivered in accordance to Canada Post regulations and may require you to pick up your order at the local Post Office. They will hold all shipments for up to 15 days.
Any shipments to a business address will be automatically delivered during regular business hours.
Approximate Delivery Charges Within Ontario:
Golden Horseshoe & GTA
SW Ontario, Ottawa, Kingston
Outside of Ontario
Under current regulations, we are only permitted to ship wine to certain provinces outside of Ontario for
personal consumption only. These provinces are British Columbia, and Manitoba. As more provinces
amend their regulations, we will add these.
All orders outside of Ontario will be shipped via Canada Post Expedited Parcel. The estimated delivery time
will be 2-7 days, depending on the final destination. You will receive a confirmation email with your
tracking number when your package is shipped. You will be required to show proof of age at time of delivery.
Delivery Charges Outside of Ontario:
Winter Shipping Policy
Cold winter weather may adversely affect the condition of your wine during shipment. For orders out of
province as well as outside of Southern Ontario, Cave Spring ships via Canada Post. During extreme winter
conditions there is the risk of wine shipments freezing in transit. Canada Post has informed us that they
are not able to guarantee shipments from freezing, regardless of level of postal delivery (i.e..
Xpresspost). In lieu of this, we regret that we will not be responsible for, and will not replace wine, that
is damaged due to extreme weather conditions. We will continue to strive to find alternatives for shipping
during this period as some options may be available within large cities outside of Ontario.
*Please note that we will guarantee the condition of couriered wine shipments within Southern
Ontario and Ottawa. Please call us at the winery if you have any questions regarding this matter.
1-888-806-9910 ext. 302
We want to ensure our wine arrives in premium condition. Thank you for your cooperation.
DAMAGED PRODUCT & RETURN POLICY
If any part of your order arrives to you damaged, please contact us and the Cave Spring Wine Shop will make
arrangements to remedy the situation. We will not be held responsible for the condition of wines being shipped out of province.
Any returns must be pre-approved. Please contact the Cave Spring Wine Shop to arrange a return:
Cave Spring Wine Shop firstname.lastname@example.org
1-888-806-9910 ext 304
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